Summary:
- Looking for a position that at the end of the day, to know I helped someone, a team, or a company; by improving quality and processes that lead to satisfied customers.
- Passionate about quality and doing things right – and making sure that everyone involved is comfortable and informed.
- Strong background in quality management, process improvement, internal audit, and process / data analysis which can be applied in many industries.
- Advocate for finding and correcting root cause, establishing strong process controls and sustainable results.
- Experience in developing, implementing, and managing a national quality management system includes: leading business system improvements, defining performance metrics, developing robust internal audit program, developing quality policies and procedures, and developing and delivering associate training.
Summary of Qualifications:
- Certified Lean Six Sigma Green Belt
- ASQ Certified Quality Auditor (CQA)
- AIIM Certified Information Professional (CIP)
- Project Management
- Team Leader / Facilitator
- Quality Management / Lean Six Sigma Training
- Corrective and Preventive Action (CAPA)
- Records Management
- Process and Value Stream Mapping
- Statistical Data Analysis
- Results Reporting / Presentations
- Root Cause Analysis
- Documentation Development / Writing
- ISO 9001, ISO 14001, AS9100
- Sarbanes Oxley
Project Manager – Records Management:
- Manage electronic document content / records management related projects and solutions for active, inactive, and vital records
- Implement effective controls to ensure data integrity, data privacy, and adherence to retention schedules
- Supervise scan center and scan administration personnel
- Continuous Improvement Manager / Program Manager / Quality Specialist
- Demonstrate in-depth understanding of quality principles, requirements, and business objectives. Provide a framework for, demonstrate, and promote a continuous improvement culture.
- Develop, implement, and manage nation-wide quality management system compliant to international quality standard, company, and regulatory requirements. Ensure compliance to internal safety procedures, OSHA, DOT, and other regulatory requirements.
- Lead and support development and approval of quality policies; write and maintain quality documentation. Establish and maintain document control.
- Design and implement applicable quality training for management, quality champions, and associates
- Design and implement effective internal audit program to include Sarbanes Oxley testing.
- Identify and monitor key performance metrics. Manage corrective action program driving effective, timely, and sustainable resolution.
- Manage third-party relationship(s) and host audits
- Report results of local, regional, and national quality management system
- Lean Six Sigma Green Belt
- Manage multiple strategic improvement projects engaging cross-functional and geographically dispersed teams to drive key performance, standardization, and optimization
- Provide training for associates and managers to understand and apply lean six sigma concepts
- Effectively communicate and build relationships with all levels of executives, management and first-line associates
Major Accomplishments:
- Managed multiple LSS projects for Staples North American Delivery operations: with varying goals, all projects sustained or exceeded performance improvements due to effective control plans
- Reduced delivery exceptions in assigned markets by more than 50% in six months as part of a nationwide improvement initiative for Corporate Express
- Identified and executed order exception handling and cross-functional process improvements that reduced issued credits by 40%; and, as a percent of total available time, reduced call center wrap-up time from 91% to 17% for Corporate Express
- Managed national quality management system achieving first-in-industry national certification
Employment History:
- Staples, Inc. 2011 to present Project Manager
- Staples, Inc. 2008 to 2011 LSS Green Belt
- Intrado, Inc. 2007 to 2008 Senior Quality Analyst
- Corporate Express, Inc. 2000 to 2007 Continuous Improvement/Program Manager
- Ball Aerospace & Technologies, Inc. 1996 to 2000 Quality Specialist
Technical Skills:
- Advanced knowledge of MS Office suite (Word, Excel, PowerPoint, Access, Outlook, Visio)
- Minitab
- Documentum
- HTML
- SQL
Education and Certifications:
- Regis University, Denver, CO – BA Communication, Certificate in Leadership, Cum Laude
- ASQ Certified Quality Auditor
- AIIM Certified Information Professional
- Certified Lean Six Sigma Green Belt
Contact Information:
Primary phone: (303) 431-5601
Secondary contact: (303) 641-9036
email: howeDL@juno.com
linkedin: Debbie Howe
