General Information:
- Company: Alliant National Title Insurance Company
- Title: Continuous Improvement Manager
- Location: Longmont, CO
- Summary:
- The experienced and effective leader we seek will oversee and administer Quality Assurance for our Quality/Compliance Department.
- Leading the continuous improvement and process development of Quality Assurance systems and processes;
- Teaching/coaching Alliant National staff in applying quality and productivity improvement tools and methods to improve internal processes and service delivery to our agents;
- Conducting internal process auditing;
- Managing our “corrective action” process to assure timely and complete solutions that prevent the recurrence of issues.
- Corrective action process encompasses internal processes as well as our agent Quality Review process.
- You must successfully champion change at many levels working with internal staff while maintaining positive, professional and productive business relationships.
Responsibilities:
- Manage the Corrective Action Process; skilled at working cross functionally to complete Corrective Actions
- Employ project management techniques to ensure greater efficiency and timely completion of projects
- Lead and train team on process mapping, writing procedures, setting standards, measuring and analyzing data
- Review and analyze data for trends in the Corrective Actions and Claims
- Provide monthly updates to Senior Management
- Schedule and prioritize internal process audits
- Participate on the Agent Review team
- Review and analyze data resulting from internal process audits
Qualifications:
- Bachelor’s degree or equivalent work experience
- 5 years experience in process improvement
- Relevant continuing education and certifications in quality management/six-sigma tools
- Working knowledge of common database programs (Access / SQL)
- Six Sigma Green Belt Certification required; Lean Six Sigma experience in service industries helpful
- Fluent and proficient in software needed for quality and productivity improvement and Microsoft Office
- Demonstrated analytical ability; must be able to ’crunch data’ and draw conclusions accordingly
- Excellent verbal and written communication skills
- Ability to manage timelines and balance multiple deadlines
- Ability to manage to corrective actions
- Fluency in common tools used in quality management
- Excellent educator, trainer or coach with the ability to help others learn new skills that lower risks and improve efficiencies in operations
- Ability to motivate others to make improvements
- Must be a solid leader
- Excellent organizational and management skills
- Strong focus on customer service
- Ability to build positive and effective relationships with internal staff and agents
- Proven ability to balance the quality system objectives with the needs of the affected parties, including:
- Insight and patience in providing enough time to make improvements versus requiring timely completion based on the risk at hand
- Ability to hold people accountable in a positive and encouraging way
- Knowledge of Title Insurance Operations helpful
- Knowledge of SSAE 16 Type II audits helpful
Benefits:
- In exchange for your hard work and dedication, we offer a competitive salary, depending on experience, a positive working environment and an excellent benefits package including:
- Health benefits
- 401K retirement plan
- Flexible spending account
- Life insurance
- Short and long term disability
- Paid vacation and holidays
To Apply:
- To respond to this opportunity, please go to: Continuous Improvement Manager job
