News

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

Sep 2017 Member Gift Bundle: Root Cause Analysis

Information

Ultimately, as a quality professional you are a problem solver. Fundamental to
solving a problem is making sure you’re solving the right problem and
identifying all of the factors potentially involved – this is where root cause analysis comes into play. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.

Included in this gift are webcast introductions, a complete never-before-shared e-book, as well as case studies, articles, and videos showing how various organizations and industries apply this powerful and essential tool.

We hope this month’s bundle benefits you in your ongoing pursuit of becoming more efficient, effective, and competitive in serving your customers.

Complete E-Book

• The ASQ Pocket Guide to Root Cause Analysis E-Book (PDF, 136 pp)

Webcasts

• In these ASQ webcasts, various experts share introductions to RCA and its tools:
• Get the Defects Out of Root Cause Analysis (WebEx, 49 min)

Videos

• Root Cause Analysis (5 min)
• Sherlock Holmes and the Case of Quality Methods (4 min)

Articles and Case Studies

• Learn About Quality: Root Cause Analysis
• Learn About Quality: Cause Analysis Tools
  • Fishbone (Ishikawa) diagram:
  • Pareto chart:
  • Scatter diagram:
  • and more ….

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

Aug 2017 Member Gift Bundle: Performance Measurement 

Information

“What gets measured gets done!”

This is probably one of the best-known quotes in business and within the world of quality. And although we all know it’s far from 100 percent guaranteed that results follow measurement, we can all agree that measuring is critical to quality and continuous improvement. This month’s gift bundle is dedicated to understanding, establishing, and leveraging performance, quality, and organizational metrics.

Included are a new webcast and a complete never-before-shared e-book, as well as case studies, articles, and videos showing how various organizations establish and improve through performance measurement.

We hope this month’s bundle benefits you in your ongoing pursuit of becoming
more efficient, effective, and competitive in serving your customers

Complete E-Book

• Actionable Performance Measurement (PDF, 296 pp)

Webcasts

• Magic Rulers: A Guide to Maximizing Business Performance Through Metrics Webcast (WebEx, 40 min)

Articles and Case Studies

• ASQ Global State of Quality Research 2: KPIs Key to Successful Supply Chain (PDF, 6 pp)
• To Measure Is to Know
• Time-Relevant Metrics in an Era of Continuous Process Improvement: The Balanced Scorecard Revisited
• Psychological Impact of Metrics
• Using Enterprise Quality Measurement to Drive Business Value

Learn About Quality: An Introduction to Performance Metrics

• What Are Performance Metrics?
• Selecting Performance Measures/Metrics

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

Jul 2017 Member Gift Bundle: Organizational and 8D Problem-Solving

Information

• In this new ASQ member gift we’re diving into problem-solving tools and the various iterations of the powerful improvement method known as the eight disciplines (8D).
• Included in this gift are webcast introductions, audiocasts for portable learning, and a complete never-before-shared eBook on organizational improvement through problem-solving.
• Also included are case studies, articles, and videos showing how various organizations and industries can apply these problem-solving techniques.

Introduction

• Learn About Quality: The Eight Disciplines
• Learn About Quality: Problem-solving

Complete E-Book

• Outcomes, Performance, Structure: Three Keys to Organizational Excellence eBook (PDF, 112 pp)

Webcasts

• Introduction to 8D Problem Solving (WebEx, 31 min). Also podcast
• Solution Analysis: Problem Solving (WebEx, 22 min). Also podcast

Videos

• Contact Zone, Volkswagen Argentina-Córdoba Plant (Video, 52 min)

Articles and Case Studies

• In the Loop: Use 8D reports to track the status of customer complaints
• A Better Way: Use the root cause analysis helix to choose the right tools and guide investigations
• Some Sage Advice: A reminder to focus on the problem before looking for a solution
• More Than Just Opinion: Ensuring root cause analysis is driven by facts and data, not unconfirmed observations
• All Under One Roof: Internal SMEs lead quality training efforts within industrial tech company
• Diagnostic Quality Problem-solving: A conceptual framework and six strategies

Mega-Sample E-Book

This unique eBook provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice.

The 8D problem-solving methodology  Mega-Sampler includes the following:

• Select an appropriate team
• Formulate the problem definition
• Activate interim containment
• Find root cause(s)
• Select and verify correction(s)
• Implement and validate corrective action(s)
• Take preventive steps
• Congratulate the team

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

Jun 2017 Member Gift Bundle: Change Management

Information

• Have you ever had an idea for a change in your organization only to be challenged at every turn by others who can’t seem to see your vision as clearly as you do but, oddly enough, can easily find lots of barriers?
• You are not alone in this dichotomy. Changes usually do not fail because there
  is something inherently flawed in your idea but rather because of the resistance to change from others desperately holding on to their routines and ways of thinking.
• To help you meet this challenge and become a more successful agent of change,
  we have gathered lots of great resources, from introductions to the basic elements of change management to detailed case studies, full e-books, and expert videos.

Complete E-Book

• The Magic of Self-Directed Work Teams: A Case Study in Courage and Culture Change (E-Book)

Webcasts

• We Move Our Own Cheese: Championing Change Webcast. Also podcast
• A Fresh Look at Managing Change Webcast (Webex, 60 minutes). Also podcast
• Best Practices for Implementing a Global Change Management Solution Webcast (WebEx, 43 minutes). Also podcast
• How to Create a Vibrant, Thriving Culture Webcast (WebEx, 28 minutes). Also
  podcast

Articles and Case Studies

• Measure Your Organization’s Readiness for Change
• Positively Changing the Culture
• Principles of Gathering Input: Using Surveys and Focus Groups to Gather Input for Change
• Quality in the First Person: Become the Change
• Measure Your Organization’s Readiness for Change
• Small Changes, Big Results
• Standards Outlook: Leaders of Change
• Creating a Shift: How to Avoid the Pitfalls of Change
• Managing Change in SPI: A Framework for Addressing Resistance
• The Course of Change Over Time-2011 Future of Quality
• Open to Change
• Change in Flow

Title: Teen Manufacturing Rocks Program

Sponsor: BI Incorporated

Location: 6265 Gunbarrel Ave, Boulder, CO 80301

Date: July 10-13, 2017

Manufacturing Rocks Program prepares for the first Teen Manufacturing Week to be held at BI Incorporated’s manufac-turing facility located in Boulder. July 10-13, 2017

The Goal: To engage a future workforce in manufacturing ca-reers, working with educators and parents to prepare the next gener-ation of manufacturers.

This is an excellent opportunity for students (8th to 12th grade) to learn more about
the many manufacturing opportunities that exist, not only here at BI Inc. but throughout the entire Front Range.

The way it works:

• one day
• 8 hours
• Two teens (per day for 4 consecutive days, Monday-Thursday, July 10-13)
• Repeat 3 times

Teens who are interested must submit a letter of introduction,

by email to kyle.kingrey@bi.com explaining why they are interested to

participate in learning more about manufacturing.

Letters must be received by June 30, 2017 to qualify for consideration.

Letters will be reviewed on a first come, first served basis.

Selected students will be notified by email and a follow up letter of instructions will be mailed to their home address.

See Flyer PDF for more detail

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

May 2017 Member Gift Bundle: Integrated Management Systems/Total Quality Management

Information

• In this month’s gift, we share resources around two systemic approaches to
  quality, past and present – total quality management (TQM) and integrated management systems (IMS.)
• Both approaches seek to align quality disciplines, practices, and processes within an organization to reduce redundancy, increase efficiency, align with strategic goals, comply with required standards, and ultimately provide substantial competitive advantage.
• Below you will find video and webcast overviews, e-books, and lots of additional articles and resources.

Video

• ASQTV: Integrating Management Systems (Video, 4 min)

Complete E-Book

• Integrated Management Systems E-book – Chad Kymal (PDF, 216 pp)
• The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition (PDF, 722 pp)

Webcasts

• The Case for EHSQ Integrated Management Systems Webcast (WebEx, 31 min). Also podcast
• An Introduction to Total Quality Management (TQM) Webcast (WebEx, 21 min). Also podcast

Articles and Case Studies

• Enterprise Quality Management Systems and Software Webcast (WebEx, 45 min)
• The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing (WebEx, 26 min)
• An Overview of Total Quality Management and its Primary Elements (HTML)
• The Role of Strategic Planning in Implementing a Total Quality Management Framework: An Empirical View (PDF)
• The Changing Role of Quality in the Future: Required Competencies for Quality Professionals to Succeed (PDF)
• Keep Calm and Prepare for ISO 9001:2015 (HTML)
• Integrating Quality, Safety, and Risk to Improve Performance (HTML)

ASQ National Members only – Free Monthly bonus

Download and view your bonus today

April 2017 Member Gift Bundle: Auditing

Advanced Quality Auditing Webcast (MP4) 1hr 4min

• In this new ASQ webcast, quality auditor, certification instructor, and author Lance Coleman, walks us through advanced quality auditing techniques that not only ensure compliance and drive continuous improvement, but also reveal substantial gaps and opportunities in your risk management program.

Improving Your QMS Webcast (WebEx, 35 min)

• In this ASQ exclusive webcast, author and quality expert Milt Dentch shares how organizations can go beyond ISO 9001:2015 compliance to substantially improve their quality management systems and impact their bottom line.

Auditing Beyond Compliance E-Book – Bautista Smith (2600 KB)

• Janet Bautista Smith introduces a portable audit model to facilitate a simple, flexible, and effective audit of single or multiple quality system standards and achieve both compliance and initiation of improvement initiatives.

Auditing Checklists and Templates (990 KB)

• Many of ASQ’s Quality Press books contains bonus templates, checklists, worksheets, and reports you can use immediately for your auditing and continuous improvement projects.
• Here is a sampling from just a couple of our titles on auditing and ISO 9001:2015.

How to Audit ISO 9001:2015 – A Handbook for Auditors

• Like many of ASQ’s Quality Press books, this new handbook for auditors contains appendices with great bonus resources

Internal Auditing Process Maps, Models, and Checklists

• In the 2015 edition ISO 9001:2015 Internal Audits Made Easy, auditing expert Ann Phillips shares dozens of templates and checklists for ensuring successful internal audits